ROCKING HORSE PROCESS SERVER SOLUTIONS
27575 16 Ave.
Aldergrove, BC V4W 2S6
Email: info@rockinghorseprocessserver.ca
Phone: (778) 200-8010

Effective Date: August 12, 2026

GENERAL TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

These General Terms and Conditions ("Terms") govern all services provided by Rocking Horse Process Server Solutions ("Rocking Horse," "we," "us," or "our") to any individual, law firm, business, organization, or other entity requesting or authorizing our services ("Client," "you," or "your").

Our Services may include process serving, document delivery, locate and address verification services, field attendance, surveillance, court-related services, and other services agreed upon in writing.

By requesting, authorizing, paying for, or allowing Rocking Horse to commence an assignment, the Client acknowledges that they have read, understood, and agreed to these Terms.

2. INDEPENDENT CONTRACTOR

Rocking Horse Process Server Solutions operates as an independent contractor and is not an employee, partner, joint venturer, fiduciary, or agent of the Client.

Rocking Horse independently provides its Services and determines how the Services are performed, subject to the Client's lawful instructions, the agreed scope of Services, and applicable laws and regulations.

Nothing in these Terms creates an employment relationship, partnership, joint venture, fiduciary relationship, or solicitor-client relationship between Rocking Horse and the Client.

3. SERVICE AREA

Rocking Horse Process Server Solutions provides process serving and related field services within Vancouver, the Lower Mainland, and the Fraser Valley of British Columbia.

Clients may be located anywhere in Canada or internationally; however, the physical Services provided by Rocking Horse are limited to the geographic service area stated above.

Rocking Horse does not provide in-person process-serving or field services outside Vancouver, the Lower Mainland, or the Fraser Valley unless expressly agreed to in writing.

Where appropriate, Rocking Horse may arrange for a qualified independent process server or other service provider to perform services outside its regular service area. Additional fees and expenses may apply.

4. SERVICES

Rocking Horse may provide:

Personal service of legal and court documents;
Multiple service attempts;
Document delivery and retrieval;
Locate and address verification services;
Field investigations;
Surveillance;
Court filing or document delivery when specifically requested;
Preparation of service reports;
Affidavits or certificates relating to service, where applicable;
Rush and expedited services;
Evening, weekend, and statutory-holiday services; and
Other services agreed upon with the Client.

The exact scope of an assignment will be determined by the Client's instructions, the circumstances of the assignment, and any quotation, invoice, or written agreement provided by Rocking Horse.

5. COMPLIANCE WITH THE LAW

Rocking Horse Process Server Solutions will perform all Services in accordance with the laws of British Columbia and all other applicable laws, regulations, court rules, and legal requirements governing the Services.

Rocking Horse will not knowingly violate, circumvent, or assist any person in violating the law in order to complete process service or any other requested Service.

No Client instruction, request, payment, or authorization requires Rocking Horse, its employees, contractors, or service providers to break, circumvent, or disregard the law.

Rocking Horse will not knowingly perform any act that is unlawful, fraudulent, deceptive, misleading, threatening, or otherwise contrary to applicable law.

If a Client requests an action that Rocking Horse reasonably believes would be unlawful or contrary to applicable legal requirements, Rocking Horse may:

Refuse the request;
Suspend the assignment;
Modify the scope of Services; or
Terminate the assignment.

The Client remains responsible for providing lawful instructions and ensuring that the documents and purpose of the assignment are legitimate.

6. CLIENT RESPONSIBILITIES

The Client is responsible for providing accurate, complete, and current information and documents necessary to perform the assignment.

Where available, the Client should provide:

Full legal name of the person to be served;
Known aliases or identifying information;
Current and previous addresses;
Telephone numbers;
Email addresses;
Workplace information;
Vehicle information;
Photographs or physical descriptions;
Court documents;
Applicable deadlines;
Special instructions; and
Any known safety concerns.

The Client is responsible for ensuring that all documents supplied to Rocking Horse are complete, accurate, current, and legally capable of being served.

Rocking Horse is not responsible for delays, additional costs, or unsuccessful service resulting from inaccurate, incomplete, outdated, or misleading information supplied by the Client.

7. FALSE, FRAUDULENT, OR MISLEADING INFORMATION

The Client must not knowingly provide false, fraudulent, deceptive, or materially misleading information to Rocking Horse.

This includes information relating to:

The identity of a person;
The location or address of a person;
Employment or contact information;
The nature or purpose of an assignment;
Court proceedings or documents; or
Any other information relevant to the Services.

Any person who knowingly provides false, fraudulent, deceptive, or materially misleading information to Rocking Horse Process Server

Solutions may be reported to the appropriate authorities by Rocking Horse Process Server Solutions.

Where Rocking Horse reasonably believes that false, fraudulent, deceptive, or materially misleading information has been provided, Rocking Horse reserves the right to suspend or terminate the assignment.

The Client remains responsible for all fees and expenses incurred before an assignment is suspended or terminated.

Nothing in this section prevents Rocking Horse from making a disclosure that is required or permitted by law.

8. LEGAL SERVICE REQUIREMENTS

Rocking Horse will make reasonable efforts to perform Services in accordance with applicable law and the Client's lawful instructions.

Requirements for valid service may vary depending on the court, proceeding, document, jurisdiction, and circumstances.

Rocking Horse Process Server Solutions is not a law firm and does not provide legal advice.

The Client is responsible for obtaining legal advice concerning:

The appropriate method of service;
Whether personal service is required;
Deadlines for service;
Substituted or alternative service;
Court filing requirements;
Extensions of time; and
Whether service has been legally completed.

Rocking Horse does not guarantee that a particular method of service will be accepted by a court.

9. SERVICE ATTEMPTS

Payment for an assignment does not guarantee successful service.

An assignment may require one or more attempts depending on the circumstances and information provided by the Client.

An attempt may include attending an address, making reasonable inquiries, conducting observations, or otherwise attempting to

locate and serve the intended recipient.

Additional attempts, addresses, travel, surveillance, locate work, or other services may result in additional charges.

10. PAYMENT IN ADVANCE

Payment in advance is required before Services commence for all Clients, except established Law Firm Clients with an approved billing arrangement.

Individual clients, businesses, organizations, and other Clients without an approved billing arrangement must pay the required amount in full before Rocking Horse will commence Services.

Rocking Horse will not begin an assignment until payment has been received and confirmed, unless otherwise agreed to in writing.

Law Firm Clients

Established Law Firm Clients may be eligible for invoicing and payment after completion of Services, subject to approval by Rocking Horse.

Approval of billing arrangements is at the sole discretion of Rocking Horse and may be withdrawn, suspended, or modified at any time.

Law Firm Clients with approved billing arrangements must pay invoices according to the payment terms stated on the invoice.

11. FEES AND ADDITIONAL CHARGES

Fees will be based on the quotation, estimate, rate schedule, invoice, or other pricing provided by Rocking Horse.

Additional charges may apply for:

Additional service attempts;
Additional addresses;
Additional persons;
Mileage or travel;
Parking, tolls, ferry fees, or other travel expenses;
Rush or expedited service;
Evening, weekend, or statutory-holiday service;
Surveillance;
Extended attendance or waiting time;
Locate or address verification services;
Additional documentation;
Court filing or document delivery; and
Other reasonable expenses incurred in completing an assignment.

Applicable taxes will be charged where required by law.

Where additional charges become necessary after an assignment has commenced, Rocking Horse may require payment of those charges before continuing the assignment.

12. NO REFUNDS AFTER SERVICE HAS COMMENCED

ALL FEES ARE NON-REFUNDABLE ONCE SERVICE OR WORK ON AN ASSIGNMENT HAS COMMENCED, SUBJECT TO ANY REFUND OR REMEDY REQUIRED BY LAW.

An assignment is considered to have commenced when Rocking Horse begins any work relating to the assignment, including but not limited to:

Reviewing Client instructions;
Reviewing or preparing documents;
Conducting searches;
Conducting locate or address verification work;
Making telephone calls or inquiries;
Travelling to a location;
Attending an address;
Attempting service;
Conducting surveillance;
Communicating with a recipient or third party;
Preparing reports or documentation; or
Performing any other work associated with the assignment.

No refund will be issued solely because service is unsuccessful.

No refund will be provided, subject to applicable law, if:

The person cannot be located;
The person is unavailable;
The person refuses to accept the documents;
The person has moved;
Information provided by the Client is inaccurate or outdated;
The Client cancels after work has commenced;
The Client changes instructions after work has commenced;
The Client no longer requires the Services; or
The underlying legal matter is settled, withdrawn, postponed, or discontinued.

The Client remains responsible for all applicable fees and expenses incurred once the assignment has commenced.

13. CANCELLATION

The Client may request cancellation of an assignment.

However, once work or service has commenced, fees are non-refundable, subject to applicable law.

Cancellation does not eliminate the Client's responsibility for fees or expenses already incurred.

Cancellation requests should be made as soon as possible and, where practical, in writing by email.

14. UNSUCCESSFUL SERVICE

Rocking Horse does not guarantee that an individual will be located or successfully served.

Unsuccessful service may result from circumstances beyond our reasonable control, including:

Incorrect or outdated information;
The individual moving;
The individual being unavailable;
Evasion of service;
Refusal to accept documents;
Restricted access;
Security restrictions;
Weather;
Traffic;
Emergencies; or
Other circumstances beyond our reasonable control.

Fees remain payable regardless of whether service is ultimately successful.

15. REPORTS AND PROOF OF SERVICE

Where applicable, Rocking Horse may provide the Client with a service report, affidavit, certificate, or other documentation describing the work performed.

Reports will be based on the process server's observations, actions, and information available during the assignment.

Rocking Horse does not guarantee that a particular report, affidavit, certificate, or other document will be accepted by a court.

The Client is responsible for determining what documentation is required for their legal proceeding unless Rocking Horse has expressly agreed in writing to provide that service.

16. PRIVACY AND CONFIDENTIALITY

Rocking Horse will take reasonable measures to protect confidential Client and assignment information.

Personal information may be collected, used, retained, and disclosed as reasonably necessary to:

Provide the requested Services;
Locate and serve individuals;
Communicate with Clients;
Prepare reports and documentation;
Process payments;
Maintain business records;
Comply with legal requirements; and
Establish, exercise, or defend legal rights.

Information may be shared with qualified service providers where reasonably necessary to complete an assignment and as permitted by law.

17. PHOTOGRAPHS AND RECORDS

Where reasonably necessary to document an assignment, Rocking Horse may collect and retain photographs, notes, timestamps, location information, communications, and other records relating to the assignment.

Records may be retained for reasonable business, evidentiary, legal, insurance, accounting, or regulatory purposes, subject to applicable law.

18. SAFETY

The Client must disclose any known safety concerns before an assignment begins.

This includes known or suspected:

Threats;
Violence;
Weapons;
Dangerous animals;
Hostile individuals; or
Other circumstances that may create a safety risk.

Rocking Horse reserves the right to refuse, suspend, or modify an assignment where continuing would create an unacceptable safety or legal risk.

Our personnel will not be required to enter any property, residence, restricted area, or other location where doing so would be unlawful or unsafe.

19. NO LEGAL ADVICE

Rocking Horse Process Server Solutions is a process-serving and related services company and does not provide legal advice.

Information provided by Rocking Horse regarding process serving or service procedures should not be considered legal advice.

Clients should consult a qualified lawyer regarding their legal rights, obligations, court procedures, service requirements, and deadlines.

20. SUBCONTRACTORS AND SERVICE PROVIDERS

Rocking Horse may engage qualified process servers, investigators, couriers, or other service providers where reasonably necessary to complete an assignment.

Information reasonably necessary to perform the assignment may be shared with such service providers, subject to applicable privacy requirements and applicable law.

21. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Rocking Horse's liability arising from an assignment will be limited to the amount actually paid by the Client for the specific Services giving rise to the claim.

Rocking Horse will not be responsible for indirect, incidental, special, consequential, or punitive damages, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

22. CLIENT INDEMNIFICATION

To the extent permitted by law, the Client agrees to indemnify and hold harmless Rocking Horse Process Server Solutions, its owners, employees, contractors, and agents from claims, losses, costs, or expenses arising from:

False, inaccurate, or misleading information provided by the Client;
Unlawful or improper instructions;
Documents supplied by the Client;
The Client's misuse of the Services or reports; or
The Client's breach of these Terms.

This provision does not apply to the extent a claim results from conduct for which Rocking Horse is legally responsible.

23. DELAYS AND CIRCUMSTANCES BEYOND OUR CONTROL

Rocking Horse is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, road closures, accidents, emergencies, illness, government restrictions, labour disruptions, technological failures, or other circumstances affecting our ability to safely or reasonably perform the Services.

24. ELECTRONIC COMMUNICATIONS

The Client authorizes Rocking Horse to communicate by email, telephone, text message, or other communication methods provided by the Client where appropriate.

The Client is responsible for providing accurate contact information and notifying Rocking Horse of any changes.

25. CHANGES TO AN ASSIGNMENT

Rocking Horse may modify the scope of an assignment when reasonably necessary due to circumstances encountered during the assignment.

Where additional work or expenses are required, Rocking Horse will notify the Client where reasonably practicable.

Additional fees may apply.

26. COMPLAINTS

Questions, concerns, or complaints regarding Services should be directed to:

Rocking Horse Process Server Solutions
27575 16 Ave.
Aldergrove, BC V4W 2S6
Email: info@rockinghorseprocessserver.ca
Phone: (778) 200-8010

Rocking Horse will make reasonable efforts to investigate and respond to legitimate concerns.

27. GOVERNING LAW

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Subject to applicable law, disputes relating to these Terms will be subject to the jurisdiction of the courts of British Columbia.

28. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

29. ENTIRE AGREEMENT

These Terms, together with any written quotation, invoice, service agreement, or other written agreement accepted by Rocking Horse, constitute the agreement between the Client and Rocking Horse concerning the Services.

Any amendment or change to the agreed Services should be confirmed in writing.

30. CLIENT ACKNOWLEDGEMENT

By requesting, authorizing, paying for, or allowing Rocking Horse Process Server Solutions to commence an assignment, the Client acknowledges and agrees that:

The Client has read and understood these Terms;
The Client agrees to be bound by these Terms;
The Client has provided, or will provide, accurate and complete information;
The Client understands that successful service is not guaranteed;
Payment is required in advance unless the Client is an approved Law Firm Client with an authorized billing arrangement;
Fees are non-refundable once work or service has commenced, subject to applicable law;
Rocking Horse operates as an independent contractor;
Rocking Horse provides physical services within Vancouver, the Lower Mainland, and the Fraser Valley;
Rocking Horse will not knowingly violate or circumvent the law at the Client's request;
Rocking Horse does not provide legal advice; and
Knowingly providing false, fraudulent, deceptive, or materially misleading information may result in termination of the assignment and may be reported to the appropriate authorities.

ROCKING HORSE PROCESS SERVER SOLUTIONS

27575 16 Ave.
Aldergrove, BC V4W 2S6

Email: info@rockinghorseprocessserver.ca
Phone: (778) 200-8010

Terms and Conditions Version: 7.0